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Principal Technical Support Analyst

Location:
Hampshire
Sector:
Oil & Gas
Job Type:
Permanent
Salary:
Market related
Reference:
SK/R/089509

Role

 

Principal Technical Support Analyst
Location: Basingstoke
Negotiable Salary
Permanent, Hybrid

A global leading energy company is seeking a Principal Technical Support Analyst to join their team in Basingstoke on a permanent staff basis. The role offers hybrid working of up to 12 days/month working from home, which can be used how you wish.

As the Principal Technical Support Analyst, you would play an integral role within the IT department by managing the IT Service Desk team and providing technical support across a range of platforms.


Key Responsibilities: Principal Technical Support Analyst

- Supervise the IT Service Desk team, ensuring timely and effective resolution of user issues.

- Serve as the escalation point for critical issues and VIP support.

- Track and analyse Service Desk trends to improve service delivery.

- Liaise with local and central IT teams, and oversee AV equipment in meeting rooms.

- Provide 1st and 2nd line support, including the deployment of new PCs, smartphones, and tablets.

- Ensure IT systems meet internal and external compliance, especially around cybersecurity.

- Assist in process improvement and user training.


Key Requirements: Principal Technical Support Analyst

- Previous experience in a supervisory role within a Service Desk environment.

- Strong knowledge of Microsoft products, IT hardware, business software, and emerging technologies.

- Excellent communication, problem-solving, and analytical skills.

- A proactive attitude with a focus on cost-efficiency and continuous improvement.


Company Information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

We actively recruit at all levels and this is a superb opportunity for a Principal Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

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  1. Principal Technical Support Analyst

    SK/R/089509

    Area: Hampshire

    Sector: Oil & Gas

    Salary: Market related

Testimonials

“We have required a number of Quality Assurance/Quality Control candidates within the Nuclear Industry. Since early 2016 First Recruitment Group have provided a number of QA/QC professionals in locations across the UK.

“We have been very pleased with both the quality of supply and the customer service demonstrated and will continue to use their professional services in the future.”

Bureau Veritas

“I have worked with First Recruitment Group as my partner of choice across a number of large and challenging Oil & Gas projects internationally over recent years.

“First are a high performing business who are built on credibility, honesty, expertise.

“As we push the frontiers of projects and move in to more and more challenging and locations, First will continue to be my partner of choice to help us deliver our projects with confidence.”

TechnipFMC

"I have had the pleasure of working with First Recruitment Group over recent years and we have formed a great working relationship. Their understanding of our exacting requirements is outstanding.

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

Nuvia

“There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”

Multi-Sector Client

"It’s great to work with a recruitment agency we trust. The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We’re proud to still be working with them after 20 years."

Simon Carves Engineering Ltd

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