Telesales Team Leader
- Location:
-
Greater Manchester
- Sector:
- Other
- Job Type:
- Permanent
- Salary:
- Competitive Salary
- Reference:
- 090022
Role
Are you an experienced Team Leader/ Supervisor in outbound sales looking for your next opportunity?
Our Client has a requirement for a Sales Team Leader, who will be required to work on a permanent basis in Irlam.
Job Role Responsibilities:
- Interact with and motivate the Desk Sales / Telesales team. Operate call coaching, call listening, second voice closing and sales training.
- Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the National Desk Based Sales Manager any areas for improvement.
- Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.
- Managing of lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri - liaising with National Desk Based Sales Manager to manage FTE resources, holiday cover and expanding FTE coverage from 09:00 to 20:00 Mon-Fri.
- Maintain management supervision in the sales office during core business hours 09:00-17:30 Mon-Fri. Presence in the office minimum 3 days per week, office duties / rota to be shared with National Desk Based Sales Manager to maintain supervision during core business hours 09:00-17:30 Mon-Fri.
- Maintain individual performance files for each Desk Sales / Telesales agent with weekly reports on Areas of concern, areas of excellence, additional coaching areas, attitude and standards. These should be reported to the National Desk Based Sales Manager who will collate with individual targets / % to target / Performance metrics
- Assist National Desk Based Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.
- Work alongside the National Desk Based Sales Manager to develop individual coaching and development plans for all sales team members.
Experience / Skills / Knowledge / Qualifications:
- 2-3 years experience managing a team in outbound sales
- Experience in creating and implimenting L&D plans
- Telecoms experience (desirable)
Company information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Sales Professionals looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
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